July 2014 Seminar: Selling Taxonomies to Organisations

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Summary

The NetIKX seminar for July addressed the need for a taxonomy and its potential to the organization.

There were two case studies presented. The first from Alice Laird, (ICAEW), faced the business case quandary head on. How did they get hard headed Finance to budget for their taxonomy plans? The winning move here was to show in small scale the value of the work. People in the business realised that the library micro-site was the best place to find things and asked why this was so. The knowledge management team were able to demonstrate how the taxonomy could increase organisational efficiency and so helped prove the case to all website users.

The second case study looked at using a taxonomy to help share data between different organizations in the UK Heritage sector. In a talk called ‘Reclassify the Past’, Phil Carlisle (English Heritage) entertained us giving both the successes and the difficulties. Highlighting what could go wrong was a good way to sell a structured taxonomy project. Search, even with a good search engine is more complex than many people realise and poorly organised metadata can cause problems that ‘Google it!’ may not solve. The session ended with a lively set of discussions.

Both case studies provided valuable tips for running a taxonomy project.

Speakers

Alice Laird is the Taxonomy Project Manager at the Institute of Chartered Accountants in England and Wales (ICAEW). Alice leads a team of two taxonomy full-time taxonomy consultants and one external consultant to create the ICAEW taxonomy and implement it on the ICAEW website.
She liaises with stakeholders in the selection and purchase of suitable taxonomy and auto-classification software. She liaises with stakeholders in the creation and implementation of taxonomy and metadata.

Phil Carlisle is a Data Standards Supervisor at English Heritage and has a wealth of experience (both nationally and internationally) in explaining the need for taxonomies and developing them for the historic environment community.

Time and Venue

2pm on 3rd July 2014, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

No slides available for this presentation

Tweets

#netikx64

Blog

See our blog report: Selling Taxonomies to organisations, Thursday July 3 2014

May 2014 Seminar: Information on the Move

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Summary

The first speaker, David, spoke about ‘The second digital transition’ which means that there will be no librarians (as we know them) by 2022. ‘The first digital revolution’ took place in the office or in the library. The device – the PC – was desk bound, office bound. ‘The second digital revolution’ is taking place in the street. Mobile is now the main platform for accessing the web. They are not computational devices but access devices. Mobiles are social, personal, cool and popular. The horizontal has replaced the vertical, reading is ‘out’ fast ‘media’ is in. As a result, abstracts have never been so popular and we can now all online to avoid reading and there is an emphasis on shorter articles, which have a much bigger chance of being used.

Max, followed on from David, by talking about his company that specialises in creating apps which are interactive and provide information or assist in education. The ideas illustrated the power of the new mobile technologies.

We could not have come further from the initial concept of libraries : no walls, no queuing, no intermediaries! Ask any young person about a library and they will point to their mobile. It is ironic that mobiles were once banned from libraries – now it is the library. The mobile, borderless information environment really challenges libraries and publishers. It constitutes another massive round of disintermediation and migration. The changed platform and environment transforms information consumption. For a final reflection, David asked us: Is the web and the mobile device making us stupid ? Where are we going with information, learning and mobile devices ? This led to a lively conversation for our table discussion groups!

Speakers

David Nicholas runs CIBER a pan-European research outfit.
David Nicholas is one of the original CIBER founders. His interests include use and seeking behaviour in virtual spaces, the digital consumer, the virtual scholar, mobile information (information on-the-go), e-books, e-journal usage; the evaluation of digital platforms and scholarly communication and reputation.
Professor Nicholas was Director of the Department of Information Studies at University College London (2004–2011) and prior to that Head of the Department of Information Science at City University 1997–2003. David has been principal investigator on 60 research projects worth more than £6M and published around 500 peer evaluated papers, report and books

Max Whitby comes from Touch Press, an app development organisation.
Touchpress is an acclaimed app developer and publisher based in Central London. The company specialises in creating in-depth premium apps on educational subjects including the Periodic Table, Beethoven, the Solar System, T.S. Eliot, Shakespeare, and others. Their app “Barefoot World Atlas” was named one of the top 10 apps of all time by Apple. Of Touchpress’ “Disney Animated,” which was named the best iPad app of 2013 worldwide by Apple, iTunes’ App Editor noted, “We’re absolutely spellbound.”

Time and Venue

2pm on 16 May 2014, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

No slides available for this presentation

Tweets

#netikx65

Blog

Val Skelton, Editor of ‘Information Today, Europe’ has written a very good blog post on this seminar.

See our blog report: Second digital revolution

Study Suggestions

You can visit the CIBER website for more information: CIBER website

March 2014 Seminar: Incentivising knowledge sharing behaviours

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Summary

Steve Dale gave an excellent presentation on the ‘hot topic’ of ‘gamification’. Quite simply, ‘gamification’ is the process of applying game elements to non-game applications using the fundamentals of human psychology to address motivation, ability levels and ‘triggers’.
Steve instanced a number of examples – from a multitude: within the NHS (a gamification app to encourage exercise); within local government (Halton Borough Council puts RFID tags on bins to track correct recycling by households and rewards good practice by awarding points that can be redeemed at local shops); within the market place (Supermarket club cards and loyalty cards).
Steve cautioned against an unthinking approach to adopting ‘gamification’ within an organisation. He emphasised the need to think carefully about organisational culture and to ensure that organisational goals are clear. After Steve’s talk and questions we moved on to syndicate sessions where five groups devised a gamification strategy to achieve an objective within their organisation. We then talked about the strategies.

Speakers

Stephen Dale is the founder and Director of Collabor8now Ltd, an organisation focussed on developing collaborative environments (e.g. Communities of Practice) and the integration of knowledge management tools and processes to support business improvement. He is a KMI certified knowledge manager and the author of several published research papers on collaborative behaviours. Over a 30-year career he has led major change programmes and developed knowledge and learning strategies for clients across public, private and not-for-profit organisations. He is one of three community facilitators for Warwick Business School’s “Knowledge & Innovation Network (KIN)”, a not for profit member organisation committed to developing and sharing best practice.

Time and Venue

2pm on 18 March 2014, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Pre Event Information

If there is anything on the flier that is not included in the meeting write up, add it here.

Slides

Steve’s presentation was available at: http://www.slideshare.net/

This site does include some Steve Dale slides, but it is not currently being managed.  Contact NetIKX if you want more information

Tweets

#netikx66

Blog

See our blog report: Incentivising knowledge sharing behaviours

Study Suggestions

For more information on Steve Dake go to http://about.me/stephendale
You can also see another write up of this session in the journal “Managing Information” Vol. 21 Issue 2 2014 pp. 26-28. ISSN13520229. by Graham Coult. This is a subscription journal available at http://aslib.com/resources/mi_intro.htm

January 2014 Seminar: When space matters (for collaboration, innovation and knowledge transfer)

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Summary

Paul delivered a thrilling tour around the world, looking at how the physical space available for knowledge management will affect the outcomes. He shared his wealth of experience with appropriate slides and anecdotes to ensure his audience were given plenty of insights into what works well and what less so. Paul also provided practical exercises to wake up our brains and get us thinking more adventurously. If stand up meetings in dramatic scenery did not appeal to everyone, we certainly gained a wide ranging set of tips to help us deliver with more breadth of knowledge.

Speakers

Paul J Corney is a Senior Business Manager with broad global experience across a range of industries from energy to finance to software to government to information and knowledge management.
He is a business developer, coach, mentor, project director and practitioner able to deal at all levels of organisations. He is proficient in turning around underperforming businesses and helping people to realise their potential. He enjoys helping organizations to improve the way they work and to equip people to make better decisions.
His background is financial yet eclectic: He spent 25 years in the City as Senior Manager at Saudi International Bank and as a Vice President at Zurich Reinsurance. He was an early pioneer of intranets in the mid 90’s, one of the first ‘knowledge managers’ in the city of London

In 1998 he embarked on a portfolio career that encompassed, consultancy, coaching and pro bono charitable work.

During that time, he has been Strategy & Business Advisor to the CEO of a dotcom software organization (Sopheon PLC) for 3 years, Information & Knowledge Advisor to the CEO of a leading reinsurance broker (BMS Group) for 7 years and Managing Partner of a successful consulting organisation, Sparknow LLP from 2008-2012. In 2014 he was a founding Trustee of PlanZheroes a UK Charity.

Time and Venue

January 2014, 2pm The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

No slides available

Tweets

#netikx67

Blog

No blog available

November 2013 Seminar: Knowledge organisation past present and future

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Summary

This event was all about information and knowledge management within organisations. The speakers looked at how IKM has evolved and where it’s likely to go next.

David Skryme talked about capturing the most important information as being a vital part of knowledge management. Communities are essential for developing tacit knowledge, through people talking to other people and sharing their knowledge. Work organisations are really social places, about human relationships and people. Storytelling has come back into popularity as a tool for knowledge managers to bring knowledge management to life. There are many new KM challenges now – social media, visualisation, ramification, co-creation with customers. David encouraged us to look beyond the appeal of new innovations to remember that there was a good amount of solid knowledge management techniques already out there.

Next Danny Budzak talked us through how he is developing data, information and knowledge management at the London Legacy Development Corporation (LLDC), in his role as Senior Information Manager. He drew out useful tips that would be relevant to his audiences’ own workplaces.

In conclusion the speakers suggested that: “The true success of knowledge management is when it disappears”. KM will be stronger when it becomes part and parcel of working life.

Speakers

Dr David Skryme, Analyst and Management Consultant at David Skryme Associates, is a world recognized expert on knowledge management. In a 22-year career with Digital Equipment Corporation (DEC), he held a variety of management roles in marketing, strategic planning and product management. During his career he was responsible for introducing new thinking, new products and services, new methods, and new initiatives.
He set up his own company in 1993 with three strands of activity – consultancy, workshops, research/writing. He has had clients across the world, ranging from large multinationals to small charities. He is a member of the ENTOVATION Network. The ENTOVATION Network is an international network of theorists and practitioners dedicated to developing a sustainable future through knowledge and innovation.

Danny Budzak, Senior Information Manager at the London Legacy Development Corporation is our second speaker and is Currently working at the London Legacy Development Corporation on the review, transfer and disposal of electronic and paper records; information transfer approach, retention and disposal schedule, stakeholder engagement, information governance and information security.

Time and Venue

2pm on 26th November, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

No slides available

Tweets

#netikx56

Blog

See our blog report: Knowledge organisation – past, present and future

September 2013 Seminar: Title: The Knowledge Council and the KIM professional

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Summary

Karen took us on a tour of the Knowledge Council’s work so that we were all aware of the latest developments in the Government’s thinking. She encouraged us to be encouraged by the Government’s serious embrace of KIM ideas and practices.

Speakers

Karen McFarlane, Chair of the Government’s Knowledge Council and Government Head of Profession for Knowledge and Information Management (KIM) a Specialist with extensive experience of operating at senior levels as a knowledge and information professional in the UK government sector. She is experienced in: information management; knowledge management; records management – paper and electronic; intranet management; information governance; information risk management; information security; library and Information services.

Time and Venue

September 2013, 2pm The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

No slides available

Tweets

#netikx57

Blog

See our blog report: Embedding knowledge capture & retention
See another excellent blog report: ‘True tacit knowledge can’t be passed on when people leave…’ by Paul J. Corney

July 2013 Seminar: Data protection: the good, the bad and the future

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Summary

Dave provided an update on the Data Protection situation in the UK and presented us with an excellent insider view of what will be important in the near future.

Speakers

Dave Evans, Senior Policy Officer, Information Commissioner’s Office. Dave has worked on local govt, health and education information governance issues including:

The DCLG’s Transparency Code of Practice; he led the ICO’s work on the information governance parts of the Health and Social Care Act; the data protection and confidentiality implications of the secondary uses of health information, especially in connection with medical research;
sharing medical information across EU member states; pharmacovigilance and data protection;
he worked with Universities UK and the Research Information Network to improve freedom of information awareness across higher education.

Time and Venue

July 2013, 2pm The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

No slides available

Tweets

#netikx58

May 2013 Seminar: Managing change

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Summary

The successful management of change is essential for organisations in order to achieve positive outcomes when implementing new or revised policies, procedures and projects. During the seminar we discussed how to go about successful change management.
In an introduction we learnt that the majority of change projects fail – countless studies have found between a 60-80% failure rate for organisational change projects. So we were pleased to hear the speakers gave us their tips for successful projects! She focused on how to develop online communities during organisational changes and prove their value.

Online communities have an important role to play in our society – some have changed the world… Indymedia (started World Trade Organisation (WTO) protests), Occupy Wall Street, Howard Dean‘s presidential campaign via Moveon.org (he set up natural and real communities in every state, which Obama copied for his election campaign) and most famous of all, Julian Assange and Wikileaks. They also talked about the impact of good of anecdotes. Find your success stories and make sure you get them heard!

Speakers

Lesley Trenner, Change Coach, a highly qualified and respected Change Coach specialising in leadership, career and midlife transitions. She has coached hundreds of clients ranging from top executives to job-seekers to people facing mid-life challenges like redundancy, career change or eldercare.

Janet Kaul, Knowledge Officer, NHS Health and Social Care Information Centre. Janet provides project and content management for the main website, as well as a personalisation site and corporate search tool. She handles service delivery, including writing business requirements and logging, tracking, and escalating bug fixes for those systems, and liaising with internal IT and vendors. Other responsibilities include handling business analysis, analytics, information architecture, taxonomy, testing, training on web systems, and user engagement. She consulted on the information architecture and usability of multiple other NHS websites, did training on corporate values, and assisted with projects including knowledge transfers, business process improvements, publications, intranet planning, and new employee orientation. She created and maintained a knowledge toolkit for retaining project and employee knowledge, and managed the transition of the corporate website into a new content management system, including tightening up the content and creating a new information architecture.

Before joining the web team, she did corporate knowledge management, setting up a knowledge library and running harvests and retrospectives, as well as managing a corporate library and knowledge networking site. She created a knowledge management group for NHS knowledge managers and spoke at various knowledge and information management seminars.

Time and Venue

2pm on 13th May, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

Not available.

Tweets

#netikx59

Blog

See our blog report: Managing change

March 2013 Seminar: Knowledge management: past, present and future

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Summary

Summary:
Stuart Ward was the original founder of NetIKX when it evolved from previous Information Management groups. He led the meeting through the changes in KM since then and provided a model of how to help our businesses see the value of KM.
Lissi gave an overview of her research into three case studies showing how KM has been used in charity organisations. She was able to draw out some of the factors in the success of these programmes as well as some of the problems to avoid!

Speakers

Stuart Ward, Forward Consulting, established Forward Consulting in 1997 to specialise in Business Change Management, HR, and Information Management. He set up Forward Knowledge Consulting in 2003 to provide knowledge management consultancy. Prior to 1997 he had over 8 years as a senior company director in the electricity industry with experience of IS and business management at executive team level in commercial, public and private sector organisations. He has a track record of achievements in information management and IT, major business change management, HR, quality improvement, business process redesign, project management and cost reduction. He has excellent communication, team building, business analysis, project management and influencing skills.
He was the founding member of NetIKX (Network for Information and Knowledge Exchange) in 2007, first Chairman until July 2008.

Specialties: Change management, information and knowledge management practice, policy, strategy and performance assessment (Knowledge and Information Index). He believes in creating business value through better use of information and knowledge. He knows about recruitment processes and practice. He is an accredited police SEARCH Assessor. He lectures at University level.

Lissi Corfield, The Knowledge Advantage, was Head of IT at VSO, (Voluntary Service Overseas) for many years and has recently gained a PhD in Knowledge Management from the Open University. Her study was based on research in three major UK charities.

Time and Venue

March 2013, 2pm The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

No slides available for this presentation

Tweets

#netikx60

Blog

See a blog report: Knowledge Management: past, present and future – notes on a NetIKX seminar

A seond report was written by Val Skelton for Information Today: Knowledge management: past, present and future

Study Suggestions

None

January 2013 Seminar: Born digital or Digital native?

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Summary

This meeting was a lively and engaging session. We heard from Karen Blakeman and Graham Coult who spoke about the way technology is changing lives through the perspective of the differences that our individual experience will provide.  The idea that a ‘digital native’ will be confident and well informed about the implications of new technology may be misplaced as understanding is not the same as ‘knowing what to do’. We also heard about research that looked into digital behaviours, noting how widespread the use of social media is now, used by young and old – but perhaps in different ways. As usual, a NetIKX meeting included networking in small group discussions and then lively chat over refreshments.

Speakers

Karen Blakeman is from RBA Information Services. Her talk was called ‘Born digital: time for a rethink’.

Graham Coult is the Editor-in-Chief of Managing Information and expert in ‘Research Behaviours: the evidence base’.

Time and Venue

28 January 2013. 2pm The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

These are not available now

Tweets

#netikx59

Blog

See our blog report: Digital native or digital immigrant?

Study Suggestions

Marc Prensky’s paper, ‘Digital natives, Digital Immigrants’, 2001.
For more information about Karen’s work, the RBA website is: http://www.rba.co.uk/