September 2017 Seminar: Closing the Loop on Lesson Learning

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Summary

Chris Collison explored the myths and truths of lesson-learning in different contexts, using real examples, both good and bad, challenging us to improve this important knowledge-management practice and make it more than a convenient phrase.

‘Lessons learned’ is a phrase that is a regular feature of news bulletins, sports team briefs and project team meetings – but are they really learned, or are they something of a fig leaf for those who carry responsibility?
What does it take to truly invest in lesson learning in a way which closes the loop and results in real change, improvement and risk-avoidance for the future?

• What does a good project review look like?
• What are the most effective questions to use?
• How do we capture the output of a debrief without sanitising the life out it?
• How do we ensure that there is an outcome for the organisation – that something actually happens?

During the syndicate session that followed, groups tried to identify barriers to learning and sharing, and proposed practical ways to both ‘unblock the flow’ and stimulate a thirst for learning.

Speakers

Chris Collison is an independent management consultant and business author with 20 years of experience in knowledge management, facilitation and organisational learning.

His corporate experience comes from long careers in BP and Centrica. He was part of BP’s KM program, a team accredited with generating over $200m of value through pioneering knowledge management. In 2001 he joined Centrica, working at the top levels in Finance and HR, before becoming Group Director of Knowledge and Change Management.

In 2005 he left the corporate world to establish Knowledgeable Ltd. Since that time Chris has been working as a consultant in the field of Knowledge Management and Organisational Learning, and has had the privilege of advising over 130 organizations around the world. Clients range from Shell, Pfizer and the World Bank to the United Nations, the UK Government and the International Olympic Committee.

Chris has worked as an associate or visiting lecturer at a number of business schools: Henley, Cranfield and Liverpool in the UK, Skolkovo in Moscow, Sharif in Tehran and Columbia University in New York. He is a Chartered Fellow of the CIPD.

Time and Venue

2pm on 14 September 2017, The British Dental Association, 64 Wimpole Street, London W1G 8YS

 

Slides

No slides available for this presentation

Tweets

#netikx87

Blog

See our blog report: Lesson Learning

Study Suggestion

See Chris’s Book Learning to Fly Practical Knowledge Management from Leading and Learning Organisations.  C Collison G Parcell, 2007  John Wiley and Sons

 

July 2017 Seminar: The Implications of Blockchain for IM and KM Professionals

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Summary

Blockchain is a word that is growing in usage – in both the IT and information management worlds. It is one of the most exciting and potentially game-changing technologies. But what is it and what does it mean? And as information professionals what do we need to know? What will be its impact on the management of information and knowledge?

This NetIKX session introduced the concept of Blockchain and how it is shaping the future of operations and data assets. It gave some background, from a technology and information management perspective, to a number of benefits, issues and possible applications of Blockchain. The session also showed a number of specific Blockchain projects that are being developed by The National Archives.

First Noeleen Schenk of Metataxis explained blockchain in terms of information governance and then Marc Stephenson, also of Metataxis, gave a technical overview. They were followed by John Sheridan and Mark Bell of The National Archives, who described a Blockchain project on which they are working.

Speakers

Noeleen Schenk has over twenty years’ experience of working in the information sector as a practitioner, researcher and consultant. Her recent projects have focused on all aspects of information and knowledge management – from governance to assurance, helping clients successfully manage their information and minimise the risk to their information assets. These projects include information security, information and data handling, information risk management, document and records management. In addition to working with clients, Noeleen is passionately interested in the constantly changing information and knowledge management landscape, the use of technology, and new ways of working – helping business identify critical changes, assess the opportunities then develop options and map out strategies to turn them into reality, taking advantage of the opportunities they present us.

Marc Stephenson is the Technical Director at Metataxis. Marc has worked on the design, implementation and ongoing management of information systems for over 25 years, including organisations in health, central and local government, banking, utilities, new media and publishing. He has architected and implemented many IT solutions, ranging from intranets, document management systems, records management systems, and ECM portals. Marc recognises the need to design solutions that deliver maximum benefit at minimal cost, by focusing on the business, users and crucially the information requirements, rather than unnecessary technology and functionality. Marc has a BSc in Computer Science, an MSc in Cognitive Science, and has been a Computer Science Research Fellow at Westminster University.

John Sheridan is the Digital Director at The National Archives, where he leads the development of the organisation’s digital archiving capability and the transformation of its digital services. John’s academic background is in mathematics and information technology, with a degree in Mathematics and Computer Science from the University of Southampton and a Master’s Degree in Information Technology from the University of Liverpool. John recently led, as Principal Investigator, an Arts and Humanities Research Council funded project, ‘big data for law’, exploring the application of data analytics to the statute book. More recently he helped shape the Archangel research project, led by the University of Surrey, looking at the applications of distributed ledger technology for archives. A former co-chair of the W3C e-Government Interest Group, John has a strong interest in web and data standards. He serves on the UK Government’s Open Standards Board, which sets data standards for use across government. John was an early pioneer of open data and remains active in that community.

Mark Bell is a member of The National Archives’ Digital Research team. Mark has over 20 years’ experience working with database technologies, both as developer and designer, including organisations in government, telecoms, and banking. At The National Archives Mark led the research for the Arts and Humanities Research Council funded project, ‘Traces Through Time’, tackling the challenges of identifying individuals in historical documents. His research interests also include Automated Text Recognition, and Distributed Ledger Technology, and he will be TNA’s lead researcher on the Archangel project.

Time and Venue

2pm on 6 July 2017, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Pre Event Information

To be added, also tweet handle and blog link and study suggestion.

Slides

No slides available for this presentation

Tweets

#netikx86

Blog

See our blog report: The Implications of Blockchain

Study Suggestions

Information governance -can Blockchain be the answer?
Blockchain Technical Overview
Blockchain at TNA
PDF for these three articles to be linked here.
https://digiday.com/media/global-state-trust-media-5-charts/

May 2017 Seminar: Developing Effective Collaborative Knowledge Spaces

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Summary

Paul J. Corney and Victoria Ward introduced a survey that has been run on this topic and used the meeting to obtain feedback on the questions from those attending. Paul will soon be writing a paper on the topic.
Paul introduced the seminar by noting that three years ago he conducted a survey of Knowledge & Information professionals on how effective their work environments were. Many of the NetIKX community took part and then participated in an afternoon workshop in January 2014.

Paul noted that as work has become more virtual, digital workspaces have become the fashion and increasing numbers work remotely in the so called ‘gig economy’ thanks to the advance of technology and it was therefore a good time to revisit the subject of collaborative knowledge spaces.
Paul reported on a more recent seminar, the results of which will be discussed in a Masterclass in Kuala Lumpur at the International Islamic University of Malaysia, where he hoped to get a more in-depth Asian perspective on what makes an effective collaborative knowledge space.

This seminar at NetIKX, conducted together with Victoria Ward, Director of Sparknow, who has been researching knowledge spaces separately and collaboratively since 1999, looked at the findings and their implications for the knowledge & information profession. It drew on joint experience of running many global assignments and featured case studies of good and not so good practice.

After Paul and Victoria has introduced the subject, syndicate sessions were held, but in a slightly different way to usual in that the questions from the survey were posted round the room and those attending were encouraged to add comments to them, Then groups were formed, each group taking one of the questions from the survey. Finally, there was the usual reporting back.
Paul will be writing up the survey, together with some of the conclusions from this meeting. Copies of his slides are downloadable below (the file is about 15 Mbytes) and links to his paper will probably be included in the report that goes into the NetIKX blog.

Speakers

Paul Corney is Managing Partner of Knowledge et al, a Knowledge Trustee of Plan Zheroes (a recently established charity) and Lead, Knowledge Management at Sparknow. He Chairs KM UK and is a regular contributor/speaker on global knowledge management. He recently ran a knowledge capture and retention programme for a UK Government Organisation. He has recently travelled to Sudan, sponsored in part by The World Bank Group and the University of Khartoum
Paul has published numerous articles including Why good knowledge drives good business published by Sage Publications in 2015. He has a distinguished record as a lecturer on knowledge and information management at degree and MBA level. He sits on the BSI KM Standards Committee, providing the UK’s response to the International Standards Organisation’s (ISO) emerging KM Standards. He is also involved in work to consider how social media impacts business.

Victoria Ward is Director at Sparknow, has a background in exchange traded futures and options, first as a broker, then running R&D at the futures exchange in London leading a global futures business. From there via chief operating officer, capital markets, to chief knowledge officer at an investment bank, she founded Sparknow in late 1997.
Victoria founded Sparknow to honour the human spirit in the workplace and to help individuals, groups and organizations find the stories of their experiences and intentions, and use this process and its products to help things move forward. As important as the outward engagement with clients and colleagues around the world working in organizational storytelling, is the internal aim to work together to find a co-operative, mutual, challenging and reciprocal way of being at work in the world together.

Time and Venue

2pm on 18th May 2017, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Pre Event Information

None

Tweets

#netikx85

Blog

See our blog report: Developing Effective Collaborative Knowledge Spaces

Study Suggestions

None

March 2017 Seminar: Gurteen Knowledge Café – Entrained and Entrenched Thinking

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Summary

David Gurteen, well known as a keynote speaker and conversational facilitator, ran a Knowledge Café on the topic of Entrained and Entrenched Thinking.
Knowledge cafés are a powerful tool for knowledge managers. David Gurteen is one of the foremost exponents of this method. David defines the essence of a knowledge café thus: “The only hard and fast rule is that the meeting is conducted in such a way that most of the time is spent in conversation – it is not about one person presenting to the group”.

We were privileged that David was willing to run such an event for NetIKX. This knowledge café focused on issues around shaking up people’s ideas and the chosen and challenging topic was entrained and entrenched thinking. This proved to be of interest and value to those who attended, allowing them to explore “thinking out of the box”.
Avoiding [entrenched and] entrained thinking
The concept of an ‘entrenched’ opinion is all too familiar! Someone has a point of view and is ‘dug in’ to defend it – perhaps against an imagined other someone in another trench, with an opposite point of view. When these behaviours get in the way of reasoned discourse and good decision making, we might use conversational strategies to break the impasse.
‘Entrained thinking’ is a less familiar concept, but also hampers good collective decision making and opinion forming.

Normally a NetIKX meeting includes a ‘syndicate session’. The structure of a Gurteen Knowledge Café is different. For this meeting, the following issues were considered:
• What factors in people’s backgrounds, and even professional education, lead to them having a ‘blinkered’ view of the range of available opinions and policy decisions, especially at work? How might this be mitigated?
• When we meet together in groups to discuss and decide, what meeting dynamics get in the way of considering the broadest possible range of opinions and inputs? Could we run such meetings differently and obtain better results?
• What are the first two questions forgetting to consider?

Speakers

David Gurteen is a keynote speaker and conversational facilitator.
He works in the fields of knowledge management, organisational learning and conversational leadership. He gives keynote talks, designs and facilitates knowledge cafés and runs workshops around the world.
He is best known as the creator of the Gurteen Knowledge Café – a versatile conversational process to bring a group of people together to learn from each other, share experiences and make better sense of a rapidly changing, complex, less predictable world in order to improve decision making and to innovate.
He has facilitated hundreds of knowledge cafés and workshops in over 30 countries around the world over the last 13 years.
He is the founder of the Gurteen Knowledge Community – a global network of over 22,000 people in over 160 countries and he publishes his regular monthly Knowledge-Letter, which is now in its 16th year.

Time and Venue

2pm on 16th March 2017, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Pre Event Information

None

Slides

None

Tweets

#netikx84

Blog

See our blog report: Gurteen Knowledge Café

Study Suggestions

See David Gurteen’s website, https://knowledge.cafe/knowledge-cafe-concept
Article on Global Trust in Media: https://digiday.com/media/global-state-trust-media-5-charts/
None

January 2017 Seminar: Information Design: approaches to better communication

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Summary

Conrad Taylor and Ruth Miller (long-standing practitioners of information design) presented some simple and practical applications of plain language, computer-based design, and design project management practices to help organisations and businesses to communicate clearly.
Conrad and Ruth looked at how information designers have developed approaches to clear communication (based on research by linguists, psychologists and other specialists). Whether information is written or visual, on paper or online, clear communication helps users find out what they need to know, to help them make informed decisions. Some simple workshop exercises helped promote discussion about ways to tackle everyday communication tasks and challenges.
The following summarizes the approach taken by Conrad and Ruth.

‘Official’ writing is often unclear (to say the least). Let’s assume that it isn’t a ploy to deceive us or hide the facts – rather, as George Orwell suggested, that ‘official’ writers may lack the skills to tell us plainly what we need to know. Concerns arise, nonetheless, when communications produced by organisations and businesses baffle publics and customers, or cause misunderstanding.

Sir Ernest Gowers addressed this problem in 1949 with his inspiring book Plain Words. But as a writer, he had little to say about how typography, visual arrangement and diagramming can help convey meaning, nor about how poor visual design can impair communication. Today, we have a range of devices and software available to help us both to edit text and to improve visual presentation, and they can be put to effective use with a little skill and knowhow.
‘Information design’ emerged as an interdisciplinary approach in the 1970s. It combines craft traditions in writing and design, applied psychology, and engineering methods such as prototyping and testing. Its effect can be seen in street and transport maps, computer interfaces, user guides, tax and business forms, legal documents, financial statements from banks and utilities, statistical graphs – and other types of communication.

Speakers

Conrad Taylor is a keynote speaker and conversational facilitator.
Conrad Taylor, for three decades a computer-based typographer and illustrator, and a trainer in communication design, has been involved with information design for 25 years. As well as empowering people with design knowledge and skills, he has helped organisations by designing suites of electronic stylesheets for document production. He writes on the interface between information management, technology, and design/publishing, and has an aspiration to gather up the stories of how these fields have developed over the last seven or eight decades. Conrad’s site Conradiator contains information on these and many related topics.

Ruth Miller hopped aboard the plain language bandwagon when it started rolling in a large government department in the 1980s. Her creative approach to clear communication has ‘uncomplicated’ much gobbledegook and thorny legal and financial documents in both public sector and agency environments. Most recently, she has applied plain language and simplification skills built up over many years of practice to teach English to refugees. Her mantra is, “clear writing stems from clear thinking”.

Time and Venue

2pm on 26th January 2017, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Pre Event Information

• To understand the plain-language approach to written communication: the how and why (and successful outcomes)
• To learn how the design features of even simple computer software help us make print documents and web pages user-friendly
• To see design methods as problem-solving and best practice as a way to match business and communication objectives to audience needs

Slides

None

Tweets

#netikx83

Blog

See our blog report: Information Design

Study Suggestions

Sir Ernest Gowers book Plain Words

November 2016 Seminar: Evidence-based Decision Making

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Summary

We all have biases. It’s perfectly natural for the decisions we make in life and work to be influenced by knowledge gained through prior experience and intuition. Most of the time this serves us well. However, we would not expect major business decisions to be made just on ‘gut-feel’.

Using an open and rational evidence base for decision making is now common practice in the Health and Third sectors and increasingly in Government policy making. Quality and timely data is becoming increasingly more important and available to provide that evidence. There’s certainly no lack of data and information around us – but are we sure we have the necessary skills and tools to effectively analyse and interpret it? Do we apply critical thinking to the data we are presented with, or do we accept it at face value?

This event challenged some commonly held assumptions on how we make decisions, and how ‘gut feel’, cognitive bias, ‘rule of thumb’ and heuristic assumptions can distort our interpretation of the data and evidence in front of us, leading us into making decisions we may come to regret.

There were some fun practical exercises. These are attached to linked here, together with Steve’s introduction; they will reveal what sort of decision maker you are!

Speaker

Steve Dale is Founder and Director of Collabor8now Ltd, an organization focused on developing collaborative environments (e.g. Communities of Practice) and the integration of knowledge management tools and processes to support business improvement. He is a ‘KM Institute’ certified knowledge manager and one of three community facilitators for the Warwick University affiliated ‘Knowledge and Innovation Network (KIN)’. He is the author of several published research papers on collaborative behaviours.

Time and Venue

2pm, 3rd November 2016, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

Not available

Tweets

#netikx82

Blog

See our blog report: Evidence-based Decision Making

Study Suggestions

None

September 2016 Seminar: Connecting Knowledge Communities: Approaches to Professional Development

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Summary

At an earlier meeting, a plea was made to examine the way professional development (and, indirectly, training) is managed for knowledge and information managers. This meeting therefore examined possible approaches to such professional development.

A year previously, NetIKX, with the cooperation of a number of other organisations in the field of knowledge and information management, ran a meeting called Connecting Knowledge Communities, at which representatives of these organisations, as well as NetIKX itself, talked about their membership, their focus and their mode of operation.

The organisations were: Henley Forum for Organisational Learning & Knowledge Strategies, the Knowledge and Innovation Network (KIN), IRMS (the Information and Records Management Society), ISKO UK (the UK Chapter of the International Society for Knowledge Organization) and KIDMM (the Knowledge, Information, Data and Metadata Management online forum). This meeting was intended to take that relationship one stage further by examining an area that is likely to be of interest to all these groups.

Luke Stevens-Burt, talked about CPD at CILIP and the PKSB (Professional Knowledge and Skills Base), which can be used to rate knowledge and skills levels and identify areas for improvement. Christopher Reeves and Karen Thwaites from the Department for Education, talked about CPD, particularly focusing on the new Government KIM framework and how it was produced – there was a unique opportunity to see this from the perspective of the Department for Education because Chris did a lot of the coordination to ensure consultation there and experienced the challenges that this raised.

Speakers

Luke Stevens-Burt is currently Head of Business Development (Member Services) at CILIP. His role is focused on delivering value and support to the library and information profession through his overall responsibility for membership development. Primarily, he manages this through CPD activities, Professional Registration, career support services and Member Networks, all of which are central to the CILIP membership offer, something that he is also responsible for shaping over time to meet the wider needs of the profession. Luke also plays a key role in overseeing engagement with employers and employer groups, accreditation of information and library related degree programmes, membership recruitment and retention strategy, and business growth and development.

Christopher Reeves is a Records Manager and Records Reviewer for the Department for Education; his responsibilities include the day to day management of departmental paper records and the appraisal and selection of these records for public access at The National Archives. He is part of the Government Knowledge and Information Management Profession and has recently been involved, as part of a cross-Government working Group, in the review and revamp of the professional skills framework. Chris has a degree in law and is currently taking steps towards his own professional development, through enrolment on the industry recognised Diploma in Records and Information Management.

Karen Thwaites is part of the Knowledge and Information Management (KIM) team in the Department for Education; she has been part of the team since August 2015. Karen helps to manage the Department’s collaborative digital workspace and provides training and support to develop users and administrators in its use. Karen is currently participating in a talent management scheme aimed at improving the prospects of individuals identified as capable of achieving a higher grade.

Time and Venue

2pm on 21 September 2016, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Pre Event Information

Intended Learning Objectives
• To understand the significance of professional development
• To identify alternative approaches to professional development
• To explore ways in which organisations may be able to cooperate in implementing such approaches

Slides

Not available

Tweets

#netikx81

Blog

See our blog report: Connecting Knowledge Communities: Approaches to Professional Development

Study Suggestions

None

July 2016 Seminar: Understanding Networks – and how to win friends and influence people

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Summary

If you were to ask your CEO or manager how knowledge and information flows through your organisation, you will probably be shown an organisation chart. This is all very well in theory, but the days of strict hierarchies for communicating and sharing knowledge and information have long been consigned to history. In today’s global economy, working practices rely almost entirely on networks and networking. Today’s networks include both business and social interactions, making possible new types of insight and intelligence. Trends and patterns that could never be detected by human intelligence alone can be made visible in a network.

But do we really understand what our networks look like, and our place in them? Why do some people appear to have more influence than others? Why do some teams collaborate and share knowledge more effectively than others? How can we become more effective networkers and what interventions are required to improve the social and professional networks that we belong to?

The importance of networks and networking in our personal and professional lives cannot be understated. Yet there is still widespread ignorance on this topic. This seminar explored the theory and practice of networks and networking and provided delegates with insights into how they can exploit network thinking in order to become more productive, better engaged and – perhaps – more influential!

Speakers

Drew and David are currently on the Joined Up Digital project for the Centre for Ageing Better, following an exploration into Living Well in the Digital Age with the Age Action Alliance. They have developed social network mapping for the Croydon Best Start programme and other clients, and also created a suite of workshop games and simulations to support co-design. They used these projects to illustrate their approach.

Drew Mackie is a recognised expert in the Kumu online system of network visualisation and is particularly interested in using network methods to evaluate changes in connectivity over the life of projects.

David Willcox has been a print journalist, consultant in regeneration partnerships and community engagement over the past 40 years. David’s work recently has focused on how to mix face-to-face and online activities for collaboration.

Time and Venue

2pm, Thursday 14 July 2016, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Pre Event Information

• To provide an understanding of network building, network analysis and networking
• To give a practical introduction to network visualisation and analysis tools
• To recognise the importance of networks and networking for more effective team building, user/customer engagement, professional development and knowledge sharing

Slides

Not available

Tweets

#netikx80

Blog

See our blog report: Understanding Networks

Study Suggestions

None

May 2016 Seminar: SharePoint and Office 365: getting value from enterprise collaboration solutions

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Summary

The shift from traditional ‘document management and information push’ Intranets to more socio-collaborative technologies continues to accelerate, as organisations embrace new Social Business Models. Microsoft has cemented its place as one of the key players in the enterprise technology space and is well positioned to influence greater productivity and increased value through more seamless integration between Sharepoint and Office365.
But end users are often caught in the middle of these strategic changes and are left confused or remain disengaged from these new collaborative tools. They perceive Sharepoint as a “Swiss Army Knife” solution, built for flexibility but requiring lots of effort to make it do what you want it to do, rather than an out-of-the box solution. The first speaker at this seminar, Nathaniel Suda, explored Microsoft’s overall direction of travel and what changes to working practices can be anticipated over the next 2–3 years, as organisations upgrade their Sharepoint and Office products. The second speaker, Cerys Hearsey, discussed some examples of where Sharepoint/Office365 is working well and provided some ‘best practice’ tips to aid usability and encourage engagement.

Speakers

Nathaniel Suda is the only consultant in the UK to simultaneously hold a strategic advisory position at Microsoft UK in both Business Intelligence and SharePoint, on Advanced 365.

Cerys Hearsey is the Lead Consultant and MD at Post*Shift.

Time and Venue

2pm, Thursday 19th May 2016, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Pre Event Information

None

Slides

A copy of Nathan’s slides are available to current members in the Members’ Document Store.

Tweets

#netikx79

Blog

See our blog report: SharePoint

Study Suggestions

None

March 2016 Seminar: Storytelling For Problem Solving & Better Decision Making

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Summary

A story is a recounting of events based on emotional experience from a perspective.
We use stories to:

• build maps of the world we experience so we can make decisions about how to act;
• make decisions about what to believe in, what we see and hear;
• transfer knowledge and information;
• playfully simulate possible outcomes before we commit to a course of action;
• condense experience into packages that re-expand in the minds of listeners.

Stories engage our attention, influence our beliefs or actions, and provide a “partial suspension of the rules of the real” that helps us safely explore the future. Participatory Narrative Inquiry (PNI) is an approach in which groups of people participate in gathering and working with raw stories of personal experience in order to make sense of complex situations for better decision making.

Ron Donaldson, an expert practitioner in the art and science of storytelling techniques, facilitated a highly interactive and engaging workshop demonstrating the use of PNI in exploring a topical issue relevant to knowledge and information sharing. Delegates obtained new insights into the topic, as well as practical experience in how to apply storytelling techniques to issues and problems they face in their own organisations.

Speakers

Ron Donaldson is a knowledge ecologist and facilitator, experienced in applying Participatory Narrative Inquiry (PNI), Cognitive Edge ideas around complex systems and TRIZ, the Russian Inventive Problem-Solving methods.

Taking an ecological perspective means that you focus at the community level and catalyse the flow of meaning, knowledge and realisation of insights within a narrative landscape. The sharing of knowledge in an organisation is much more analogous to an ecology that needs to be nurtured than a precisely defined machine that can be managed. Ron is particularly fond of the idea that Ecology has at times been called the ‘subversive science’, since it subverts our egocentric insistence on separateness, and with it, our inclination to ride roughshod over the rest of the natural world.

Time and Venue

2pm on Tuesday 22nd March 2016, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Pre Event Information

Learning Objectives:
• To understand how to create the starting conditions for new relationships and collaboration
• To understand how to remove constraints and disrupt linear thinking, to allow an anticipatory awareness of the present to emerge
• To know how to seed, trigger and encourage creative thinking and to experience storytelling as a way to share knowledge and ideas

Slides

Not available.

Tweets

#netikx78

Blog

See our blog report: Storytelling for Problem Solving and Better Decision Making

Study Suggestions

Ron Donaldson’s website is https://rondon.wordpress.com and his Twitter account: https://twitter.com/rondon. To find out more about PNI see https://narrafirma.com/home/participatory-narrative-inquiry/.

See also Past Event Information September 2020 where Ron discussed his involvement with TRIZ