November 2013 Seminar: Knowledge organisation past present and future

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Summary

This event was all about information and knowledge management within organisations. The speakers looked at how IKM has evolved and where it’s likely to go next.

David Skryme talked about capturing the most important information as being a vital part of knowledge management. Communities are essential for developing tacit knowledge, through people talking to other people and sharing their knowledge. Work organisations are really social places, about human relationships and people. Storytelling has come back into popularity as a tool for knowledge managers to bring knowledge management to life. There are many new KM challenges now – social media, visualisation, ramification, co-creation with customers. David encouraged us to look beyond the appeal of new innovations to remember that there was a good amount of solid knowledge management techniques already out there.

Next Danny Budzak talked us through how he is developing data, information and knowledge management at the London Legacy Development Corporation (LLDC), in his role as Senior Information Manager. He drew out useful tips that would be relevant to his audiences’ own workplaces.

In conclusion the speakers suggested that: “The true success of knowledge management is when it disappears”. KM will be stronger when it becomes part and parcel of working life.

Speakers

Dr David Skryme, Analyst and Management Consultant at David Skryme Associates, is a world recognized expert on knowledge management. In a 22-year career with Digital Equipment Corporation (DEC), he held a variety of management roles in marketing, strategic planning and product management. During his career he was responsible for introducing new thinking, new products and services, new methods, and new initiatives.
He set up his own company in 1993 with three strands of activity – consultancy, workshops, research/writing. He has had clients across the world, ranging from large multinationals to small charities. He is a member of the ENTOVATION Network. The ENTOVATION Network is an international network of theorists and practitioners dedicated to developing a sustainable future through knowledge and innovation.

Danny Budzak, Senior Information Manager at the London Legacy Development Corporation is our second speaker and is Currently working at the London Legacy Development Corporation on the review, transfer and disposal of electronic and paper records; information transfer approach, retention and disposal schedule, stakeholder engagement, information governance and information security.

Time and Venue

2pm on 26th November, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

No slides available

Tweets

#netikx56

Blog

See our blog report: Knowledge organisation – past, present and future

September 2013 Seminar: Title: The Knowledge Council and the KIM professional

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Summary

Karen took us on a tour of the Knowledge Council’s work so that we were all aware of the latest developments in the Government’s thinking. She encouraged us to be encouraged by the Government’s serious embrace of KIM ideas and practices.

Speakers

Karen McFarlane, Chair of the Government’s Knowledge Council and Government Head of Profession for Knowledge and Information Management (KIM) a Specialist with extensive experience of operating at senior levels as a knowledge and information professional in the UK government sector. She is experienced in: information management; knowledge management; records management – paper and electronic; intranet management; information governance; information risk management; information security; library and Information services.

Time and Venue

September 2013, 2pm The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

No slides available

Tweets

#netikx57

Blog

See our blog report: Embedding knowledge capture & retention
See another excellent blog report: ‘True tacit knowledge can’t be passed on when people leave…’ by Paul J. Corney

July 2013 Seminar: Data protection: the good, the bad and the future

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Summary

Dave provided an update on the Data Protection situation in the UK and presented us with an excellent insider view of what will be important in the near future.

Speakers

Dave Evans, Senior Policy Officer, Information Commissioner’s Office. Dave has worked on local govt, health and education information governance issues including:

The DCLG’s Transparency Code of Practice; he led the ICO’s work on the information governance parts of the Health and Social Care Act; the data protection and confidentiality implications of the secondary uses of health information, especially in connection with medical research;
sharing medical information across EU member states; pharmacovigilance and data protection;
he worked with Universities UK and the Research Information Network to improve freedom of information awareness across higher education.

Time and Venue

July 2013, 2pm The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

No slides available

Tweets

#netikx58

May 2013 Seminar: Managing change

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Summary

The successful management of change is essential for organisations in order to achieve positive outcomes when implementing new or revised policies, procedures and projects. During the seminar we discussed how to go about successful change management.
In an introduction we learnt that the majority of change projects fail – countless studies have found between a 60-80% failure rate for organisational change projects. So we were pleased to hear the speakers gave us their tips for successful projects! She focused on how to develop online communities during organisational changes and prove their value.

Online communities have an important role to play in our society – some have changed the world… Indymedia (started World Trade Organisation (WTO) protests), Occupy Wall Street, Howard Dean‘s presidential campaign via Moveon.org (he set up natural and real communities in every state, which Obama copied for his election campaign) and most famous of all, Julian Assange and Wikileaks. They also talked about the impact of good of anecdotes. Find your success stories and make sure you get them heard!

Speakers

Lesley Trenner, Change Coach, a highly qualified and respected Change Coach specialising in leadership, career and midlife transitions. She has coached hundreds of clients ranging from top executives to job-seekers to people facing mid-life challenges like redundancy, career change or eldercare.

Janet Kaul, Knowledge Officer, NHS Health and Social Care Information Centre. Janet provides project and content management for the main website, as well as a personalisation site and corporate search tool. She handles service delivery, including writing business requirements and logging, tracking, and escalating bug fixes for those systems, and liaising with internal IT and vendors. Other responsibilities include handling business analysis, analytics, information architecture, taxonomy, testing, training on web systems, and user engagement. She consulted on the information architecture and usability of multiple other NHS websites, did training on corporate values, and assisted with projects including knowledge transfers, business process improvements, publications, intranet planning, and new employee orientation. She created and maintained a knowledge toolkit for retaining project and employee knowledge, and managed the transition of the corporate website into a new content management system, including tightening up the content and creating a new information architecture.

Before joining the web team, she did corporate knowledge management, setting up a knowledge library and running harvests and retrospectives, as well as managing a corporate library and knowledge networking site. She created a knowledge management group for NHS knowledge managers and spoke at various knowledge and information management seminars.

Time and Venue

2pm on 13th May, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

Not available.

Tweets

#netikx59

Blog

See our blog report: Managing change

March 2013 Seminar: Knowledge management: past, present and future

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Summary

Summary:
Stuart Ward was the original founder of NetIKX when it evolved from previous Information Management groups. He led the meeting through the changes in KM since then and provided a model of how to help our businesses see the value of KM.
Lissi gave an overview of her research into three case studies showing how KM has been used in charity organisations. She was able to draw out some of the factors in the success of these programmes as well as some of the problems to avoid!

Speakers

Stuart Ward, Forward Consulting, established Forward Consulting in 1997 to specialise in Business Change Management, HR, and Information Management. He set up Forward Knowledge Consulting in 2003 to provide knowledge management consultancy. Prior to 1997 he had over 8 years as a senior company director in the electricity industry with experience of IS and business management at executive team level in commercial, public and private sector organisations. He has a track record of achievements in information management and IT, major business change management, HR, quality improvement, business process redesign, project management and cost reduction. He has excellent communication, team building, business analysis, project management and influencing skills.
He was the founding member of NetIKX (Network for Information and Knowledge Exchange) in 2007, first Chairman until July 2008.

Specialties: Change management, information and knowledge management practice, policy, strategy and performance assessment (Knowledge and Information Index). He believes in creating business value through better use of information and knowledge. He knows about recruitment processes and practice. He is an accredited police SEARCH Assessor. He lectures at University level.

Lissi Corfield, The Knowledge Advantage, was Head of IT at VSO, (Voluntary Service Overseas) for many years and has recently gained a PhD in Knowledge Management from the Open University. Her study was based on research in three major UK charities.

Time and Venue

March 2013, 2pm The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

No slides available for this presentation

Tweets

#netikx60

Blog

See a blog report: Knowledge Management: past, present and future – notes on a NetIKX seminar

A seond report was written by Val Skelton for Information Today: Knowledge management: past, present and future

Study Suggestions

None

January 2013 Seminar: Born digital or Digital native?

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Summary

This meeting was a lively and engaging session. We heard from Karen Blakeman and Graham Coult who spoke about the way technology is changing lives through the perspective of the differences that our individual experience will provide.  The idea that a ‘digital native’ will be confident and well informed about the implications of new technology may be misplaced as understanding is not the same as ‘knowing what to do’. We also heard about research that looked into digital behaviours, noting how widespread the use of social media is now, used by young and old – but perhaps in different ways. As usual, a NetIKX meeting included networking in small group discussions and then lively chat over refreshments.

Speakers

Karen Blakeman is from RBA Information Services. Her talk was called ‘Born digital: time for a rethink’.

Graham Coult is the Editor-in-Chief of Managing Information and expert in ‘Research Behaviours: the evidence base’.

Time and Venue

28 January 2013. 2pm The British Dental Association, 64 Wimpole Street, London W1G 8YS

Slides

These are not available now

Tweets

#netikx59

Blog

See our blog report: Digital native or digital immigrant?

Study Suggestions

Marc Prensky’s paper, ‘Digital natives, Digital Immigrants’, 2001.
For more information about Karen’s work, the RBA website is: http://www.rba.co.uk/