Antony Groves, from the University of Sussex gave a lively account of how his team have made ten changes to the library website since lockdown. He talked about benchmarking, user surveys and feedback and plenty of iterations to get things right.
They have had two aims: to make the site accessible to meet Government requirements and also to make the site as useful as possible during the lockdown period. This was a huge challenge in difficult circumstances, but the efforts were rewarded by a ‘Customer Service Excellence’ award. Antony gave us sufficient details to really bring home the challenges that were faced by librarians in the lockdown, particularly in the specific context of the range of users who needed resources for their study, research and their daily tasks. NetIKX members have commented on how valuable the session was for their own work in this area and there were plenty of questions to Antony to complete the session.
Antony Groves is Learning & Teaching Librarian in the Academic Services department at the University of Sussex. He is the person who co-ordinates teaching for undergraduates and taught postgraduates across all schools of study. This includes embedded teaching, providing student support and organising the Digital Tuesday’s programme. He has developed the Library website, Library Subject Guides, Skills Hub and curated content for LinkedIn Learning; and supports students in using the Library resources and services. He also runs a Library chat service and also blogs for CILIP’s Multimedia Information and Technology Group.
He is a Fellow of the HEA and committee member for CILIPs MmIT.
Time and Venue
2.30 pm Wednesday 22 July 2020. Antony’s talk was delivered via Zoom.
Slides will be available to members soon
See our blog report: A Library during lockdown