November 2020 Seminar: The framework and ISO standards for Collaboration, KM and Innovation and how these might be integrated into your organisation

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Summary

This seminar, affectionately know as the Two Ronnie’s show, aimed to introduce the Five dimensions Framework of Collaboration, Knowledge and Innovation. They gave an overview of the collaboration, knowledge management and innovation published standards ISO44001, ISO 30401, ISO 56002. This was of great interest to the gathered crowd by establishing the relationships there.  They then tackled how it would be valuable to do more to integrate these into a more interdependent, holistic and integrated management system.  They talked about the relevance of systems thinking.  This was followed by some break out sessions where people could have focused discussions on the issues raised.  The meeting finished with a summary from the two Rons.

Speakers

Ron Young is the founder of Knowledge Associates International, a knowledge management consulting and solutions group based at St Johns Innovation Centre, Cambridge U.K. He is acknowledged as a leading international expert and thought leader in strategic knowledge asset management and innovation. He specializes in knowledge driven results for organizations. He advised and assisted the UK DTI Innovation Unit in the production of the UK Government White Paper ‘UK Competitiveness in the Knowledge Driven Economy’ (1999).

He regularly provides keynote presentations and workshops at leading knowledge management and innovation conferences around the world. He has chaired for several years both the British Standards Institute (BSI) Knowledge Management Standards Committee and the European Knowledge Management Standards Committee.

He is a visiting lecturer for international business administration and global knowledge economy programs. He runs regular Knowledge Asset Management master classes at King’s College Cambridge University, UK. He is a consultant for the World Bank, Washington, USA, and for the European Commission, Joint Research Centre, Brussels.

He is currently developing knowledge management strategies and knowledge management & innovation conferences around the world. He has chaired for several years both the British Standards Institute (BSI) Knowledge Management Standards Committee and the European systems, and advising and assisting major multi-national corporations, international UN agencies, National governments, military, security, and professional institutions around the world. He was a lead consultant for the European Commission 2 Million euro ‘Know-Net’ project. He has joint authored seven books. His hobbies are flying, music, yoga and meditation, travel and philosophy.

Knowledge Associates – leverage the world’s knowledge (knowledge-associates.com)

Ron Donaldson is a self-employed knowledge ecologist working with methods and ideas from a range of disciplines such as problem solving, open innovation design thinking, collaborative community building through to using narrative frameworks to communicate complex ideas.  He works closely with the Cognitive Edge project.  Ron is a member of the NetIXK Committee and supports speakers at our seminars.

Time and Venue

November 26th at 2:30 pm on the Zoom platform. This is a virtual session.

Slides

Not available

Tweets

#netikx107

Blog

See our blog report: Framework and ISO standards for Collaboration, KM and Innovation

Study Suggestions

ISO/IEC 27001:2013 Information technology – Security techniques – Information security management systems – Requirements.
ISO 56001:2014 Asset Management
ISO 56002:2019 Innovation Management – Innovation Management System – Guidance
ISO 9001:2015 Quality Management Implementation Guide
ISO 44001:2017 Collaborative Business Relationship Management
ISO 30401:2018 Knowledge Management Systems – Requirements

Also a useful site for KM writing: http://www.nickmilton.com/2020/10/what-is-4th-enabler-forknowledge.html   Nick Milton is a director of ‘Knoco’ an international firm of Knowledge Management Consultants. His website is a cornucopia of KM material. Incidentally, the ‘4th enabler’ for KM is ‘governance’.
The Systemic Design Group may be of interest: https//www.systemicdesign.group/empathy-talks/

October 2020 Seminar: From Hawley to the Edge of Intelligence : the continuing evolution of Knowledge and Information Management to adapt to the new normal

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Summary

This seminar was all about the ‘Financial Times’ survey entitled ‘The edge of intelligence’ published in early March 2020.  Stephen Phillips is a member of CILIP, the Library and Information Association, which worked with the ‘Financial Times’ to commission a survey of its readers. The purpose of this was to build a better understanding of their perception of knowledge and information management.  This exercise followed on from the release in 2019, of ‘Information as an Asset’,  an update of an earlier report from the mid-1990s issued by the Hawley Committee.  NetIKX has always been deeply involved with this work and therefore wanted to provide an overview of the new report and how it had developed from the previous Hawley Report.  Stephen also discussed the ‘Key findings of Dell’s recent Digital Transformation Index’ which emphasised the importance of knowledge sharing, extraction of insights from data, skills in data analysis and related disciplines and the need to make business decisions based on data in real time.

The seminar therefore gave the audience an opportunity to reflect on the key findings of the survey and then discuss the practical ways that Knowledge and Information Managers can help their organisations going forward, through the pandemic, constantly maintaining and building on their success.

Speaker:

Stephen Phillips is the owner of Smart IM Ltd which he has created following on from a highly successful thirty year career in the financial services industry where he developed and implemented KM and IM strategy, 3rd party data sourcing and management and onshore/offshore staffing models. He has a track record of innovative use of technology to shape and manage workflows, 3rd party inventory, entitlements, credentials and usage tracking, machine translation and KM platforms. Smart IM provides strategic support to deliver these capabilities, including research, information and knowledge management solutions.

Stephen believes that world class Knowledge and Information Management enables good decision making and competitive advantage. Organisations can be helped to address four strategic imperatives : to increase revenues; to reduce costs; to mitigate risks and to comply with legal and regulatory obligations.
Stephen is 2021 Conference Chair for SLA Europe and Vice Chair of CILIP’s Knowledge and Information Management Member Network. He has previously served as President of the European Chapter of SLA and actively contributes to industry events and journals.

In his spare time, Stephen is a school trustee, he is a keen golfer, he likes to vacation in Portugal with his family and he enjoys long walks with Reggie, his Airedale terrier “discussing life, the universe and everything” …

Time and Venue

22nd October 2020 at 2:30 pm on the Zoom platform. This is a virtual session.

Slides

Will be made available after the session for members only.

Tweets

#netikx106

Blog

See our blog report: Information as an Asset and the Hawley Report

Study Suggestions

1995 Information as an Asset : the board agenda – https://cilip.org.uk/informationasset
2019 Information as an Asset Today’s board Agenda – https://cilip.org.uk/informationasset
2020 The Edge of Intelligence – https://intelligence.ft.com
Covid Impact on The Workplace – https://www.thebcfa.com/bcfa-covid-19-impact-survey
McKinsey : COVID Response Center – https://www.mckinsey.com/about-us/covid-response-center/home
Dell Digital Transformation Index – https://www.delltechnologies.com/en-us/perspectives/digital-transformation-index.htm

September 2020 Seminar: TRIZ and how it can be applied to Knowledge and Information Management

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Summary

This meeting introduced the little-known methodology with Russian origins, called TRIZ. Patterns that were uncovered while delving deep into the patents database during work in Russia revealed around 100 concepts, principles, and strategies that they believe will help to solve any problem. Ron has extensive experience using TRIZ in a huge range of different situations and brought his passion and expertise to pull together some fascinating examples of TRIZ being used in practical situations.  After we had absorbed all the ideas he was explaining, we had wonderful networking sessions to discuss what might be relevant to our own work situations.  Audience members left eager to see what they would apply on Monday morning, where Ron had assured us would have the capacity to think like a genius! It was a lively and productive session and even if we fail to deliver at genius level, we had certainly gained fascinating insights into a more systematic way of looking at the problem solving needed for complex situations.

Speaker

Ron Donaldson is a freelance Knowledge Ecologist. Ron has a strong environmental background that includes 21 years with English Nature and an Honours Degree in Combined Sciences.

Beginning his career in systems and process improvement he was drawn towards the anthropological, people and community aspects of knowledge management within which he gained quite a high profile speaking (and facilitating workshops) about the application of story telling and complexity thinking.

He now takes an ecological view of organisational change by placing emphasis on communities and the knowledge and ideas that flow within and between them. His approach to facilitation then creates the conditions for revealing and self-realising the sense made of the stories being told. All of this is done with a deep understanding of the unpredictable nature of complex systems and some of the latest thinking in the Cognitive Sciences.

In the last 10 years as a self-employed knowledge ecologist he has absorbed methods and ideas from an even wider range of disciplines from problem solving to open innovation design thinking, collaborative community building through to using narrative frameworks to communicate complex ideas.

He believes his strongest asset is having a foot in, and being accepted by, several very different networks, from environmental story tellers, engineers, conservationists and groups working for social change, and in doing so identifying and transferring the best insights between them.

Ron introduced us to the basic principles and insights behind TRIZ and then shared with us a couple of techniques for us to familiarize ourselves and apply during the syndicate session.

Time and Venue

30th September 2020 2:30pm on the Zoom platform. This is a virtual session.

Slides

Will be made available to members soon

Tweets

#netikx105

Blog

See our blog report: TRIZ

Study Suggestions

Study suggestions : It has already been mentioned but the most important area of study is the Oxford Creativity website at : https://www.triz.co.uk
This contains a cornucopia of information and resources and educational material, much of which is free of charge.
Other sites which carry selective examples of the TRIZ methodology are :
http://www.triz40.com/aff_Principles_TRIZ.php

40 Inventive Principles for Business

40 Inventive Principles

http://www.triz40.com/aff_Matrix_TRIZ.php

The following paperbacks explain TRIZ in detail :
TRIZ for Engineers : Enabling Inventive Problem Solving by Karen Gadd.
Wiley, 2011. ISBN 978-0470741887. This is also available in a Kindle Edition.

TRIZ for Dummies by Lilly Haines-Gadd. For Dummies, 2016.
ISBN 978-1119107477. This is also available in a Kindle Edition and as an Audiobook.

Rob Rosset 13/10/2020

July 2020 Seminar: Time critical user centred library web design

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Summary

Antony Groves, from the University of Sussex gave a lively account of how his team have made ten changes to the library website since lockdown. He talked about benchmarking, user surveys and feedback and plenty of iterations to get things right.
They have had two aims: to make the site accessible to meet Government requirements and also to make the site as useful as possible during the lockdown period. This was a huge challenge in difficult circumstances, but the efforts were rewarded by a ‘Customer Service Excellence’ award.  Antony gave us sufficient details to really bring home the challenges that were faced by librarians in the lockdown, particularly in the specific context of the range of users who needed resources for their study, research and their daily tasks. NetIKX members have commented on how valuable the session was for their own work in this area and there were plenty of questions to Antony to complete the session.

Speaker

Antony Groves is Learning & Teaching Librarian in the Academic Services department at the University of Sussex. He is the  person who co-ordinates teaching for undergraduates and taught postgraduates across all schools of study. This includes embedded teaching, providing student support and organising the Digital Tuesday’s programme.  He has developed the Library website, Library Subject Guides, Skills Hub and curated content for LinkedIn Learning; and supports students in using the Library resources and services.  He also runs a Library chat service and also blogs for CILIP’s Multimedia Information and Technology Group.
He is a Fellow of the HEA and committee member for CILIPs MmIT.

Time and Venue

2.30 pm Wednesday 22 July 2020. Antony’s talk was delivered via Zoom.

Tweets

#netikx104

Slides

Slides will be available to members soon

Blog

See our blog report: A Library during lockdown

Study Suggestions

MMIT blog: https://mmitblog.wordpress.com/2020/03/16/revisiting-ranganathan-part-1

MMIT blog: https://mmitblog.wordpress.com/2020/03/19/revisiting-ranganathan-part-2

MMIT blog: https://www.visucius.org/2020/07/27/time-critical-user-centred-library-web-design/

May 2020 Seminar: How do we thrive in a hyper-connected, complex world?

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Summary

This meeting was a regular Knowledge Café that David Gurteen held especially for NetIKX members.  We heard David set out the reasons he felt the world had changed beyond all recognition since the second world war.  He listed the familiar story of the internet, transport advances, global finances and social media but also more unexpected aspects that give our world a new complexity. Then he invited us into break-out groups to share our own ideas on this fascinating topic.  After a break, David focused our attention on his favoured area of expertise; the need for new leadership styles and the power of conversation. He was very clear that people did not need a title of leader to develop the power of leadership. We joined second break-outs to take our networking further.  Then we shared ideas in a stimulating plenary. The meeting showed the value of the Knowledge Café approach, but also was a masterclass in using Zoom as the communication media.  NetIKX will take the ideas and the methods forward for the future.

Speakers

David Gurteen is a writer, speaker, and conversational facilitator. The focus of his work is Conversational Leadership – a style of working where we appreciate the power of conversation and take a conversational approach to the way that we connect, relate, learn and work with each other. He is the creator of the Knowledge Café – a conversational process to bring a group of people together to learn from each other, build relationships and make a better sense of a rapidly changing, complex, less predictable world. He has facilitated hundreds of Knowledge Cafés and workshops in over 30 countries around the world over the past 20 years. He is also the founder of the Gurteen Knowledge Community – a global network of over 20,000 people in 160 countries. Currently, he is writing an online book on Conversational Leadership. You can join a Knowledge Café if you consult his website.

Time and Venue

2pm on 20th May 2020, The British Dental Association, 64 Wimpole Street, London W1G 8YS

Pre Event Information

The seminar was announced via the NetIKX website and explained that the seminar would be presented using the Zoom platform.

Slides

Not available.

Tweets

There were no Tweets from this meeting as we got used to our new ‘Zoom’ format.

Blog

See our blog report: Gurteen knowledge cafe

Study Suggestions

Visit David’s website: Gurteen Knowledge at www.gurteen.com

This site includes KM book reviews, news and useful quotations.

You can sign up for David’s regular newsletter from this site.

January 2020 Seminar: Virtual working and learning: is it working for you?

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Summary

NetIKX had a dazzling meeting with Paul Corney, President-elect of CILIP, showing his wealth of knowledge about meetings of all kinds, and specifically virtual meetings.  The presentation ranged from detailed analysis of the strengths and weaknesses of technology packages – where he pulled out some surprising issues to watch out for – to the preparation and etiquette that makes humans effective when working together at a distance.  That was to be expected from someone who had once been managed by a boss located on the far side of the globe!  The meeting culminated in a vote among those present to find our most useful takeaways.   To learn what we decided, please look at our blog! All in all, the seminar featured lots of fun and instructive anecdotes, takeaways for the workplace, and finally networking with refreshments – it turned out to be a perfect NetIKX event.

Speakers

Paul Corney is Managing Director of Knowledge et al. A long-time business consultant with broad global experience, he spent 25 years in London as Senior Manager at Saudi International Bank and as Vice President at Zurich Reinsurance before becoming the Strategy & Business Advisor to the CEO of a dotcom software organization (Sopheon PLC) and Information & Knowledge Advisor to the CEO of a leading reinsurance broker (BMS Group). As such, he was one of the first ‘knowledge managers’ in London. Outside of work, Corney is a founding trustee of PlanZheores, a London-based charitable organization whose aim is to make good use of surplus food. He regularly speaks and holds Master Classes at international events on information and knowledge management and is a member of the British Standards Institute KM Standards Committee (KMS/1).

Time and Venue

Wednesday 29th January 2020. 2pm The British Dental Association, 64 Wimpole Street, London W1G 8YS

Pre Event Information

Following Paul’s presentation, we will have a group exercise where we will sketch a typology of virtual meeting scenarios, technologies that may underpin them, and what they make either easy or difficult. We’ll also share our own experiences of virtual meeting spaces and try to find rules of thumb whereby we can make such gatherings work better. There will then be an opportunity to network over drinks and nibbles.  Do come along and join us, as we haven’t yet found a technology for pouring a complimentary glass of wine for remote participants!

Slides

Not available.

Keeping the show on the road in a virtual world

Tweets

#netikx101

Blog

See our blog report: Keeping the show on the road in a virtual world

 

Study Suggestions

Paul Corney’s website ‘knowledge et al‘ provides information about the books he has written including the jointly authored The KM Cookbook.  You can read ‘why & how we wrote it’.

You may wish to look at Erin Meyer’s website.  Her work, as mentioned in Paul’s speech, focuses on how the world’s most successful leaders navigate the complexities of cultural differences in a multicultural environment.