September 2011 Seminar: Developing our capability – A practical tool-kit for IM/KM practitioners and their customers


Chris introduced the subject by saying that River Diagrams are a way to visualise the results from a maturity model or self-assessment tool, looking through the lens of knowledge-sharing.

This: “provides a systematic framework for carrying out benchmarking and performance improvement.”
Chris described knowledge management as a learning marketplace, with supply (of people with knowledge) and demand (of people needing to learn).  For any marketplace to work effectively, however, it needs a shared currency (so there is benefit to both sides in making the trade) and a common language (so that what is being traded is clearly understood by both parties).

Chris described a River Diagram exercise from his time at BP, where they wanted to compare their 99 business units to agree which operational areas they all had in common (eg health & safety, corrosion management, water handling, etc), and benchmark performance of all the business units in each area.


Chris Collison is an Independent Consultant. He works with Knowledgeable Ltd, as a Knowledge Management Coach, Trainer, Facilitator and Speaker.  He works with a wide variety of organisations, helping them to improve their performance by discovering and sharing what they know.  Chris has had the privilege to work with over 130 clients, including: Shell, Pfizer, Roche, ConocoPhillips, Schlumberger, Vodafone, Syngenta, Oracle, PwC, the NHS, UN, World Bank, International Olympic Committee and ten UK Government departments.

Time and Venue

September 2011, 2pm The British Dental Association, 64 Wimpole Street, London W1G 8YS


No slides available




See our blog report: Developing our capability – a seminar with Chris Collison

Study Suggestions

Chris suggested this link might be of interest: