March 2011 Seminar: Knowledge Management – does it still have a role in organisational strategy?


Nick led an exciting session looking at a model of knowledge based on competence in 4 different areas:

* Potential competence (in business terms looking at emerging markets)
* Competitive competence
* Core competence
* Others’ competence

Nick’s view was that the other category related to Outsourcing and Quality assurance but it led to a lively debate.  Then we heard 2 stories – the first on a successful deployment of KM principles leading from Strategy to Activity and Results. The successful outcome was that sales trebled and the profit % doubled. However, when good principles are not followed things flow less well.  It was a sobering scenario about the disaster at Longford refinery in Australia which was caused by a knowledge failure resulting in 2 deaths and 8 people injured as well as a loss of power in the area for 20 days!

Linda spoke about the myriad of different roles which the DH Knowledge worker will be facing in 2015.  Her strategy was based around improved technology where possible, improved information access, knowledge capture and transfer, training and awareness, and engagement with workgroups. Very similar to Nick’s premise that KM has never been more important, in response to the question “How does FOI impact on people’s willingness to record knowledge?”, the answer was that it is all about managing information properly. So there you are then – Knowledge Management – does it still have a role in organisational strategy? The answer was a resounding yes!


Dr Nick Milton is an international consultant who has worked with some of the biggest organisations in the world. He is skilled, experienced and knowledgeable. He is a respected thought leader and author in the field of Knowledge Management. He is passionate about the value that Knowledge can deliver to an organisation, when the right framework is in place.

Linda Wishart is Head of Knowledge and Information Management at the UK Department of Health. She is a member of the cross-government Knowledge Council and she focuses on best practice.



Social networking tools – should they be taken seriously?

Suzanne Burge, Information Consultant

Elisabeth Goodman, Associate, Pelican Coaching and Development

Time and Venue

March 2011, 2pm The British Dental Association, 64 Wimpole Street, London W1G 8YS


No slides available




See our blog report: Knowledge management and organisational strategy

Study Suggestions