Meetings

Programme framework 2010-2012 (Full version) Date: Meeting details: The Programme Framework 2010 – 2012 1. Introduction NetIKX is an independent Community of Interest. Our principal arena is the management of information and knowledge as resources (and/or assets) in order to provide benefit and value within any organisation whether large, medium or small, operating in the private, public or voluntary sectors. Our focus is on the practical issues of managing knowledge and information in the workplace and the relationship and space that exists between Information Management and Knowledge Management. 2. The Concept To enable this vision, NetIKX has established a programme framework that we propose to use in planning, developing and presenting open forums, seminars and workshops during the next three years. Three separate perspectives are defined, and five overall themes are suggested, which may evolve in due course as new understanding and ideas emerge. The elements of the framework are drawn from general knowledge and experience of the present and past Management Committee members, feedback received from NetIKX members at previous meetings, and a discussion at the November 2009 seminar, when preliminary ideas were first presented and reviewed. 3. The Three Perspectives We will seek, each year, to present events that will have a balance of the following three perspectives: Theory and research Tools, techniques and methodologies Operation experience and case studies 4. The Five Overall Themes Drawing on the three perspectives defined above, individual events will be designed to address subjects within the following five overall themes A. Managing information and knowledge assets and resources An effective IRM, IM and KM programme relies on a sound foundation. This includes understanding what the organisation already has in place, how this relates to the overall organisation’s needs and those of the individuals within it, and what competencies those individual need to have. An effective IRM, IM and KM programme will also address how to promote itself effectively within the organisation, and how to ensure that it continues to develop so that the organisation is as well placed as possible for optimum success. B. Developing and exploiting information and knowledge assets and resources There are many ways to develop and exploit information and knowledge assets and resources. These include on the one hand addressing how people collaborate, learn from each other and use the assets available to them, and on the other, optimizing the way the assets themselves are sourced and managed. C. Ensuring business value and cost effectiveness throughout Techniques for ensuring the business value and cost effectiveness of IRM, IM and KM include definition of anticipated benefits, measurement of risks, application of audits, mapping of assets to business process maps, developing / managing registers, embedding IRM, IM and KM in the organisation, and governance. D. Protecting information and knowledge assets and resources Protection of assets and resources is dependent on assurance and security, authentication and validation. E. Harnessing the web for information and knowledge exchange The web provides enormous opportunities as well as challenges for our own use as individual IRM, IM and KM professionals, as well as in our roles as evaluators and providers of resources to our employing organizations and individual customers who will display a wide range of enthusiasm and expertise in their use of the web. 5. The Goals Knowledge management • To clarify a working glossary for knowledge management • To be up to date with current practice • To formulate a perspective for the future Information management • To have revisited and redefined the definitions • To have revisited and redefined current practice • To formulate a perspective for the future

NetIKX programme for 2011 Date: Meeting details: NetIKX is delighted to announce the outline of our seminars for 2011, part of our three-year Programme Framework, full details of which can be found on this page. Our first seminar of 2011, to be held on 19 January, is about using social media to achieve organisational goals, and the implications of this for organisational and IM / KM policies and strategies. In March, we will be exploring views on whether KM still has a role in organisational strategy. In May, we will be joining with CLSIG again to follow up our very successful 2010 SharePoint joint seminar in exploring further aspects of SharePoint as highlighted from the feedback in 2010. Our July seminar will look at risk management. In September, after our AGM, we will be discussing developing our internal capabilities, and finally, in November, how the Web (Web 2.0 / 3.0) is transforming information services.

Using social media to achieve organisational goals - implications for organisational and IM/KM policies and strategies - Fully booked Speaker: Dr Hazel Hall, Nicky Whitsed Date: 19-01-2011 Location and time: 14:00-17:00 The British Dental Association, 64 Wimpole St, W1G 8YS (nearest underground station Bond Street) Meeting details: This meeting is now fully booked. Please contact info@netitx.org to join the waiting list. Overview: In January 2010 we ran our first seminar on Social Media entitled: Social Media – should they be taken seriously? There was a high level of interest in the original topic but also some skepticism as to the applicability of social media within organisations. In this seminar, our aim will be to show tangible applications internally (for staff) and externally (for customers) and also discuss how the content could be managed Learning objectives: • To gain insights on how social media can be used as an integral component of organisational strategy • To explore the implications of social media on organisational and IM/KM policies and strategies Timetable: 14:00 - 14:30 Registration (and refreshments) 14:30 - 15:30 Speakers 15:30 - 15:45 Tea 15:45 - 16:45 Syndicate session 16:45 - 17:00 Conclusions 17:00 Refreshments and a glass of wine 18:00 Close Speaker biography: Dr Hazel Hall is Director of the Centre for Social Informatics in the School of Computing at Edinburgh Napier University. She also leads the implementation of the UK Library and Information Science Research Coalition. Hazel was named IWR Information Professional of the Year in December 2009. Hazel will be sharing insights from her work leading the implementation of the Library and Information Science Research Coalition, and from her research on: 1. How organisations can use social media as an extension of their information services 2. The need to transition end-users from consumers of information through social media, to collaborators Nicky Whitsed is Director of Library Services at the Open University. She is an experienced strategic and change manager having led successful projects in the commercial, medical and academic fields. Nicky is trained in project management and facilitation and also has experience as a trainer. She has served on a number of CILIP and JISC committees and on a number of editorial boards. Nicky will be focusing on the application of Social Media in a university setting. Her presentation will include: 1. Introduction to the Open University 2. Background to changing environment 3. Impact of social media on the way we teach and the student experience (including Social Learn/Cloudworks). 4. Reflections on the role and power of social media in the organisation.

Knowledge Management – does it still have a role in organisational strategy? Speaker: Nick Milton, Linda Wishart Date: 24-03-2011 Location and time: 14:00-17:00 The British Dental Association, 64 Wimpole St, W1G 8YS (nearest underground station Bond Street) Meeting details: Overview: Managing information and knowledge assets and resources is one of NetIKX 5 main themes for our programme of seminars. Effective IRM, IM and KM programmes rely on a sound foundation within the organisation. Some would argue that top management see this as a box that has been ticked and from which we can now move on. To what extent does KM still have a role in organisational strategy? Our two speakers will explore this question from both a specialist knowledge management consultancy viewpoint (with examples from industry), and from that of a practitioner in the public sector. Learning objectives: • To gain an overview of what underpins strategic knowledge and management systems • To explore current and potential future applications of strategic knowledge management Timetable: 14:00 - 14:30 Registration (and refreshments) 14:30 - 15:30 Speakers 15:30 - 15:45 Tea 15:45 - 16:45 Syndicate session 16:45 - 17:00 Conclusions 17:00 Refreshments and a glass of wine 18:00 Close Special Offer: If you join NetIKX within a month of attending this meeting, we will deduct the £50 from your annual subscription, reducing it to £40 for individual members, and £70 for corporate members. Speaker biography: Nick Milton Dr. Nick Milton is a director and co-founder of Knoco Ltd, a specialist knowledge management consultancy. Nick has unparalleled experience in developing and applying knowledge management for business benefit. He spent seven years developing Knowledge Management at BP, and the last 12 years with Knoco Ltd, developing and delivering KM strategies, implementation plans and services in a wide range of different organizations. Nick has a particular interest in harvesting, capturing and collating Best Practice, and has managed major Best Practice knowledge capture programs, particularly in the area of mergers and acquisitions, and high technology engineering. He is the author of “The Lessons Learned Handbook” (Woodhead Publishing, 2010) and “Knowledge Management for Teams and Projects (Chandos Publishing, 2005), and co-author of “Knowledge Management for Sales and Marketing (Chandos Publishing, 2011) and “Performance through Learning – knowledge management in practice” (Elsevier, 2004). Nick will be speaking on “Strategic Knowledge Management”. Wherever knowledge has strategic value to a business, strategic knowledge management is a way to maximise that value. In this session we will explore how knowledge can underpin strategy, and look at different types of strategic knowledge and the management systems that need to be created. Examples from industry will be included. Linda Wishart Linda is Head of Knowledge and Information Management at the Department of Health, having also held a variety of information related posts in Department of Trade and Industry, Home Office and the Department of Health. Her current responsibilities are knowledge management strategy and implementation, enterprise content, information management and governance, ICT training. Linda is a participant in several cross-government and external knowledge management initiatives and is a regular contributor to professional conferences and seminars. She is a member of the cross-government Knowledge Council. She was chair of the Committee of Departmental Librarians for four years and is now Head of Profession for government librarians. Linda will be speaking on: “Implementing knowledge and information management in changing times”

Making the most of SharePoint: CLSIG/NetIKX Joint seminar Speaker: John Quinn, James Andrews, Hugh O'Neill, Mark Field Date: 18-05-2011 Location and time: 14:00-17:00 The British Dental Association, 64 Wimpole St, W1G 8YS (nearest underground station Bond Street) Meeting details: Subject: Making the most of SharePoint Overview: SharePoint is now ubiquitous – there are very few organisations that do not use SharePoint in one form or another. Publicity touts it as the answer to most of our information management challenges, so why then do we have so many examples and stories of information management practitioners who are not happy with the implementation in their organisation? How could you start to use SharePoint within your organisation? And more importantly, what can we learn from practitioners who are successfully using SharePoint in their organisation: · How they are using it? · What business objectives does SharePoint meet for them? · Which areas of their business are benefiting from it? The seminar will be an opportunity for participants to understand how SharePoint can be used within an organisation and will include case studies from high profile organisations that are using SharePoint. It will be an opportunity to explore in detail how they are doing so, and what they are achieving. The seminar will commence with a Keynote presentation followed by three case studies which participants will have an opportunity to examine and discuss in more detail. This seminar is a follow up to our successful seminar of 2010, and will explore aspects of SharePoint highlighted in the feedback we received from that seminar. Keynote speaker John Quinn (DfE) will explore the strategic planning of a SharePoint implementation taking into account the key requirements: treating the project as a transformation tool not as a software upgrade; ensuring good governance; meeting the needs of users; ensuring user take-up by carrying out a comprehensive communications and training campaign; and the importance of continuing to improve the service to adapt to the needs of the business. John will relate his presentation to the DfE’s Information Workplace Platform, which is recognised as the largest implementation (to date) of a SharePoint-based platform for information and collaboration in Government. Case Studies · James Andrews (British Red Cross) – Using SharePoint with international teams · Hugh O’Neill (Jones Lang LaSalle) – Using SharePoint to work more effectively with suppliers and third parties · Mark Field (Principal Knowledge Manager Department for Education) - Achieving 100% compliance through well-managed Business Change – how encouraging user take-up of the Information Workplace Platform has resulted in better Records Management Timetable 2:00 – Welcome 2:15 – Key Note – John Quinn 3:00 – Tea and coffee 3:15 – Case studies Each of the case studies will be presented to a table for an intimate discussion at 3:15, 3:45; and 4:15 This will ensure that each table has the opportunity to listen and discuss the case study 4:45 – Close, thank yous and networking over a glass of wine or soft drinks If you are a NetIKX Member or join NetIKX now there is no charge. The fee for CLSIG members is £10. If you are not a member of either Group the charge will be £25. Important: CLSIG members and non-members should ignore the system-generated invoice and use the link below. Please also ignore the pricing information contained in the confirmation email you will recieve - we are having problems with the site and are therefore unable to amend this. INVOICE FOR CLSIG MEMBERS AND FOR NON-MEMBERS OF EITHER ORGANISATION - www.netikx.org/sharepoint_invoice_2011.doc - you must register as well Speaker biography: John Quinn joined the Department for Education in 1994, and has had a wide range of roles in the Information Management, Web and IT functions. He spent 2 years on secondment to the Learning and Skills Council (LSC) as Director of Knowledge and Information, before returning to the Department in 2008 to become the Chief Knowledge Officer within CIO Group. In 2009 he took on the role of Head of Portfolio Delivery and Resource Management, and more recently became Head of the Business Solutions Division. In the past 2 years a key part of his role has been as Programme Director of the Information Workplace Programme (IWP). The IWP has transformed the Department by delivering a range of award-winning web-based collaboration and information management services, and John’s team are now extending these services to the whole of the education sector. In 2010 John took on a cross-government role as Programme Director for Collaboration on the G-Cloud. As a partner on G-Cloud the Department has been able to share experiences and provide the wider public sector with best practice for implementing successful collaboration and information management solutions. In addition, his team has developed the standards by which suppliers can enter the G-Cloud, paving the way for the ongoing development of this new approach to IT for the UK Government. James Andrews is the Knowledge and Information Management Officer at the British Red Cross. He is involved in a wide variety of projects and initiatives. These range from the development of practical KM tools and techniques, to the introduction of collaborative working solutions such as SharePoint and internal social software. He also runs the organisation's Library and Information Service, and co-ordinates the public information service delivered by a team of nine. James is a reformed musician(!), and before taking up his current post he worked in both academic and special library sectors. Hugh O’Neil is Knowledge Manager, EMEA for Jones Lang LaSalle, a financial and professional services firm specializing in real estate services and investment management with over 30,000 people in 750 locations in 60 countries. Hugh is programme manager for Connect, the firm’s intranet platform in the EMEA region, with special responsibility for marketing and research. Coming from a background in business information and media monitoring, Hugh has worked as Knowledge and Publishing Manager for a leading ITC consultancy, and was director of a company providing presentation and communication training for a wide range of corporate, retail and public organisations. Mark Field is Principal Knowledge Manager at the Department for Education. He is an information professional with over 25 years of experience, specialising in service development and the application of information science to business process and corporate information resources. His projects have frequently focused on deriving information structures which identify lessons learnt and emergent communities of practice; for example, in one outing with a major international stockbrokers Y2K team he was able to characterise the communication structures which had made it a success; elsewhere he was able to use project documentation to identify settings in which project teams are sharing knowledge, and how this can be replicated in other teams. He has designed and delivered conferences on outsourcing, the Freedom of Information Act, the built environment and social inclusion, leadership and policy-influencing in the information professions; he is an experienced workshop facilitator.

Information Risk Management Speaker: Liz Scott-Wilson, Patricia Bryant Date: 19-07-2011 Location and time: 14:00-17:00 Please note further change of venue to the Department for Work and Pensions, Adelphi, 1-11 John Adam Street, London WC2N 6HT (nearest underground stations Charing Cross and Embankment)) Meeting details: Overview: All organisations create, receive, manage, and use information – it is their lifeblood. If it is not effectively managed and controlled, then it can potentially lead to financial and/or reputational loss. This seminar builds on 2 successful seminars held in 2010, protecting information and knowledge assets and resources (held in March 2010) and Information Asset Registers (held in November 2010). The two previous seminars focused on providing tools on identifying and understanding the information our organisations most value and also the tools and techniques to protect them. It draws them together by working with you to explore the concepts of Information Risk Management and the benefits of taking a risk management approach. It will provide you with a possible framework to focus your efforts on identifying the biggest areas of risk to your information and how some actions that can be taken to mitigate against those threats. Learning objectives: • To gain a common understanding of Information Risk Management • To understand how information risk management principles apply to managing our information resources and assets • To gain insights on the benefits of taking an information risk management approach to managing your information assets • To share ideas on how we can apply information risk management principles and practice to support our organisation’s objectives and manage our information resources more effectively Speakers and topics: In order to facilitate group participation and learning, we propose to begin the seminar with a key note speaker, Liz Scott-Wilson to provide a definition of information risk management, an overview of the components, how to identify risk, create a risk register and weight up the risks, then identify possible mitigating actions. We will then break out into groups to brainstorm potential information risks, assess the risks against the measures of impact and likelihood, as well as identifying possible mitigating actions. This will provide participants with hands-on practice creating an information risk register. The groups will then re-convene and present their thoughts, this will be facilitated by our final speaker, Patricia Bryant, who will wrap up with a presentation about the benefits of information risk management and how to promote it within the business. Seminar Agenda: 2:00 – Welcome – introduction and announcements 2:15 – Liz Scott-Wilson, first key note – Introduction to information risk management 3:00 – Tea, and into break out sessions 4:00 – Report back 4:15 – Pat Bryant, second key note - Benefits of information risk management 4:45 – Thank you and close, and networking Speaker biography: Our first key note speaker is Liz Scott-Wilson. Liz is currently Information Architect at Linklaters LLP, undertaking a cross-departmental governance review with Risk and Information Security. Liz began in information management in the New Zealand National Archives in Wellington where she co-founded the Records Management Branch consulting and training service for National Archives in 1988. She moved to the United Kingdom in 2001 to lead the TSO (The Stationery Office) Ltd advisory services and information architecture teams. Liz's public sector involvement includes significant consulting within the New Zealand and United Kingdom central and local government and regulatory agencies. Private sector work includes asset management and the legal sector. Her experience in the UK includes projects with The National Archives, United Utilities, Treasury Solicitors Department, London Borough of Hackney, Northamptonshire County Council, the European Investment Bank, Inter IKEA BV, Tube Lines Ltd, Financial Services Authority and Linklaters LLP. She has been involved in many information management projects, including vendor-side and client-side, with experience covering project leadership, strategy and policy development, information governance, risk and security, re-use of public sector information, user needs analysis, functional specification, tender and procurement support, information architecture, file classification and taxonomy, metadata framework, retention and disposal, access and security, migration, change management and user training. Our second key note speaker is Patricia Bryant. Pat is passionate about advocating the benefits of managing risk. She has recently worked with DSTL as a Risk Advisor, who has a deep and detailed knowledge of risk, and risk management. Pat has experience in various business sectors including Public Sector, MOD, Utilities, Retailing, Manufacturing, Banking, and with a Charity in connection with projects involving Financial Systems, data integration and migration and sales driven implementations. She is a dedicated, experienced and able Prince 2 and MSP accredited Manager; fully conversant with Summit and MAP and familiar with ITIL and SMART Acquisition methods. Pat has extensive experienced in the management of Third Party Suppliers and Clients, and is fully conversant with budgetary control, SOX, planning, resource management, the establishment and maintenance of Issue, Risk and Change Management recording.

Social Media – what next and what can we do with it? Speaker: Steve Dale, Geoff Mccaleb Date: 31-01-2012 Location and time: 14:00-17:00 The Solutions Centre, Department for Work and Pensions, Adelphi, 1-11 John Adam Street, London WC2N 6HT (nearest underground stations Charing Cross and Embankment) Meeting details: Overview: In the past two years NetIKX has held two seminars on social media, first asking if social media should be taken seriously, and then looking at how social media could be used to achieve organizational goals, and the implications for organizational and IM/KM policies and strategies. Our first seminar of 2012 is looking to the future. The Seminar takes a broad look at emerging social media trends and products, their likely implications, and then focuses on just how social media are being used, or can be used. This seminar will give participants the opportunity to gain a real perspective on what is likely to happen in the social media field in the next few years, and consider how the developments might impact on their own organizations. Learning objectives: • Gain knowledge of relevant current and future developments in social media • Understand how such developments can be employed in an organizational context • Provide a forum to discuss potential opportunities to harness social media Speakers and Topics: Steve Dale – Will be taking us on a journey into the future. He will be exploring future trends and developments – as much as we can predict in a fast moving environment. His presentation will invite us to imagine what the social media future might look like. Geoff Mccaleb – Will be focusing much more on practical matters – the opportunities the social media tools offer us to create new services, or opportunities to interact with our customers. Geoff will challenge us to look beyond the standard responses to social media tools, and consider more creative ways of using the tools. Timetable: 14:00 - 14:15 Registration (and refreshments) 14:15 – 14:45 Steve Dale 14:45 – 15:15 Geoff Mccaleb 15:30 – 15:45 Refreshments 15:45 – 16:45 Round table discussions 16:45 - 17:00 Conclusions / wrap-up 17:00 Refreshments and a glass of wine 18:00 Close If you are a NetIKX Member or join NetIKX now there is no charge. Non Members are welcome to attend at a charge of £50. Special Offer: If you join NetIKX within a month of attending this meeting, we will deduct the £50 from your annual subscription, reducing it to £50 for individual members, and £100 for corporate members. Speaker biography: Stephen Dale is a passionate community and collaboration ecologist, creating off-line and on-line environments that foster conversations and engagement. Stephen’s considerable experience as an information and knowledge management professional has enabled him to blend technology solutions with an in-depth understanding of behavioral characteristics that encourage people to self-organize, collaborate and co-create. He is both an evangelist and practitioner in the use of Social Networking technologies and Social Media applications to support personal learning and knowledge sharing. He was the business lead and information architect for the local government community of practice platform, the largest and most advanced online practitioner group in the UK public sector. He was the lead consultant and product architect for the Local Government Group’s Knowledge Hub, an innovative product that connects communities of practice with data applications (“apps”) and market intelligence. Knowledge Hub was implemented using open source software on an open platform to enable local authorities and their partners to develop their own value added solutions to support local services. He delivers occasional training and master-classes on use of social media and social technology for personal knowledge management (PKM). Stephen is a regular contributor to professional journals and magazines and is currently Chairman of the Online Information Executive Committee Google Plus Profile: http://gplus.to/stevedale More details at http://steve-dale.net. Follow him on Twitter @stephendale, LinkedIn at http://uk.linkedin.com/in/stephendale1 Geoff Mccaleb is a social media/mobile consultant. He bootstrapped a social search utility called nsyght as a side-project, experimenting with mashing a users social graph (via bookmarks) into a standard web search in order to improve relevancy. However, after realizing how deeply users were shifting their social and search patterns, and how important emerging platforms were, he evolved the idea towards including all social events (posts) as well. Nsyght did not take off, but produced invaluable experiences and friendships, and he is eager to take part in his next challenge. Geoff has a deep familiarity with large scale web and content management platforms in a career which has spanned companies like BT Mobile (Genie), c|net, EDS, ReedElsevier, Warner Brothers, and BP. However, his most loved experiences were/are for startups. He is also very passionate about data portability, open standards, and structured data (microformats, hcard, and FOAF). Follow him on Twitter @geoffreymccaleb, LinkedIn at http://uk.linkedin.com/in/geoffrey His blog at http://idiotabroad.com/ Register for this meeting